Terms and Conditions

Information on how to enter forms part of these Terms and Conditions. Participation in this competition is deemed acceptance of these Terms and Conditions.

Competition

Find the hidden tennis ball on the Haier Australia website from the 7 November 2025 to the 6 of February 2026 and go in the draw to win a Haier appliance. There are three chances to win. See how to enter and prize information here.

Who Can Enter

This competition is only open to Australian residents 18 years of age and over. Employees (and their immediate families) of the Promoter, participating retailers, and agencies associated with this competition are ineligible to enter.

Competition Period

The competition opens 12.01am AEST 7 November 2025 and closes 11.59pm AEST 6 February 2025 ('Competition Period').

How to enter

Using the clue provided on the Haier landing page, find the hidden tennis ball on the Haier website. Click on the tennis ball to go in the draw to win a Haier appliance.

There are three chances to win over the competition period, with three different prizes. Come back each month for another chance to go in the draw. Specific prize details are listed below.

Entrants must agree to these full Terms and Conditions on the online entry form and supply contact details including first and last name of entrant, email address, and daytime contact phone number. The Promoter accepts no responsibility for an entrant submitting incorrect details.

Prize

Prize 1: 7 November 2025 – 3 December 2025

• 60cm 600 Series Built‑in Oven – HWO60S25TTPB5 (RRP $2,299)

Prize 2: 4 December 2025 – 5 January 2026

• 601L 600 Series Quad Door Refrigerator Freezer with Ice & Water – HRF680YZC (RRP $3,399)

Prize 3: 6 January 2026 – 6 February 2026

Win two appliances in one prize:

• 12kg 500 Series Front Loader Washing Machine, Ultra Fresh Air – HWF12DB1 (RRP $1,299)
• 10kg 500 Series Heat Pump Dryer, Ultra Sense – HDHP10DB1 (RRP $1,499)

Total prize pool:
$7,496.00

Delivery and Installation

Winners must accept delivery of the product/s no later than 31 July 2026. Prizes cannot be redeemed as cash or exchanged for a different Haier product.

Delivery and installation for washing machine, heat pump and refrigerator is included in the prize.

Delivery is provided for the oven, however installation is not included as this requires a registered electrician.

See delivery and installation details below:

1. Installation is only available within major metropolitan and regional areas that Haier service covers. To check if you live in a qualifying area, please Haier Customer Care on 1300 729 948.
2. Installation cannot be rain checked and must take place by 31 July 2026.
3. Connections will only be carried out where the joinery, electrical and plumbing requirements meet those shown in the Haier product installation instructions provided with the selected appliance, or as illustrated for the applicable appliance on the Haier website. All electrical wiring and fittings must meet the electrical standard for the appliance being installed as required by the current AS/NZS3000 electrical wiring regulations.
4. The appliance must be in place adjacent to where it is to be connected regardless of whether the building is a single or multi-level property.
5. The appliance must be available to be connected when the Haier trained and supported service technician arrives at the designated premises.
6. Disconnection, removal and disposal of any old appliance is the responsibility of the winner. The Haier trained and supported service technician will remove all packaging related to the new appliance if requested.
7. If the Haier trained and supported service technician is unable to complete the connection of the appliance due to the installation not meeting the conditions set out here or the winner not being available for installation within the agreed upon time frames, a charge may apply to complete the connection.
8. The Haier trained and supported service technician will not install the front on integrated models.
9. If you are the selected winner, you will receive an email with detailed instructions for booking installation. You can submit your preferred date and time for installation by following the link provided in this email. If your selected date and time is available you will receive an email confirming your booking. If your selected date or time is unavailable you will be contacted by a Customer Care representative within 2 - 3 business days to reschedule your booking.
10. In the event where claimant's Haier trained and supported service technician does not arrive on the agreed day/time of installation, please contact Haier Customer Care on 1300 650 590.

Prize Draw

All valid entries received by the Competition Closing Date will go in the draw to win the prize.

The prize draw for the three rounds will take place on:

• Prize 1: 10th December 2025
• Prize 2: 12th January 2026
• Prize 3: 13th February 2026

The winners will be the first valid entry drawn at random. The winner will be notified by the email address email@email.haier.com.au within seven days using the details listed on the winner's entry form and their names will be published on our promotions page and social media within 30 days of the draws.

The Promoter accepts no responsibility for any costs not specifically included in the prize.

Unclaimed Prize Draw

If a winner cannot be contacted within five business days the Promoter reserves the right to reallocate the prize to the next valid entry drawn at random.

General

The Promoter (or its associated or affiliated companies or third parties who have licensed its brands to the Promoter or contributed to the application) ("Content Owner") own or license from third parties all application content. All application content remains the sole property of the applicable Content Owner and is protected under all relevant copyright, trademark and other applicable laws. Nothing on the application should be construed as granting any license or rights to use or distribute any application content, without the Promoter's express written agreement or of the other applicable Content Owner.

The use of any automated entry software or any other mechanical or electronic means that allow an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.

The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant's identity, age and place of residence) and to disqualify any person tampers with the entry process.

Incomplete, illegible or indecipherable entry forms will be deemed invalid.

No part of the prize is transferable or exchangeable, and the prize cannot be taken as cash. Subject to relevant regulatory approval to modify, suspend, terminate or cancel the competition, if this competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right to disqualify any entrant; or to modify, suspend, terminate or cancel the competition.

The winner accepts the prize at entirely their own risk.

Insofar as is permitted by applicable law, the Promoter and its agents will not be responsible or liable for any loss, damage, arising in connection with (a) any technical difficulties or equipment malfunction; (b) any theft, unauthorised access or third party interference; (c) any entry that is late, lost, altered, damaged or misdirected; (d) any variation in prize value; (e) any tax liability incurred by an entrant; or (f) participation in the competition or use of a prize, except where it is caused by the negligence or wilful misconduct of the Promoter or its agents.

The Promoter collects personal information in order to conduct the competition and may, for this purpose, disclose such information to third parties, including, but not limited to, suppliers, or use such information to contact the entrant in relation to this competition. In addition, if the entrant checks the relevant box, the Promoter may use the entrant's personal information for the purposes specified at the time of collection. These Terms and Conditions are deemed to incorporate our Privacy Policy and by entering the competition, you accept the terms and conditions of our Privacy Policy.

The Promoter may announce and/or advertise this competition on Facebook and/or third party social media platforms. This competition is in no way sponsored, endorsed or administered by, or associated with Meta or other third party social media platforms. Participants understand that they are providing their information to the Promoter and/or agencies acting on its behalf and not to Meta or other third party social media platforms. To the maximum extent permitted by law, you agree that you fully release and will hold Meta and other third party social media platforms harmless from all liability arising in any way out of this competition.

If any provision or part-provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, it shall be deemed deleted, but that will not affect the validity, legality and enforceability of the remaining provisions of these Terms and Conditions.

These Terms and Conditions are governed by the laws of New South Wales, Australia. The 'Promoter' is Fisher & Paykel Australia Pty Ltd (ABN 71 000 042 080) of Level 1, 1 Eden Park Drive, Macquarie Park, NSW, 2113. Telephone 1300 729 948.